Refund Policy

At Bani Malik Store, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund policy. Please review the details below before initiating a return or refund request.

1. Eligibility for Returns

  • Products must be returned within 7 days from the date of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Due to the nature of pest control products, used or opened items are not eligible for return, unless they are damaged, defective or incorrect upon delivery.
  • Certain items may be marked as final sale and are not eligible for return. Please review the product description before purchasing.

 

2. Initiating a Return

To initiate a return or refund request, please contact our customer support team within the eligible return period.

Customer Support Contact: 📞 +966 576472869

When contacting us, please provide:

  • Your order number
  • Product name(s)
  • Reason for return

 

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is incorrect, damaged or defective.
  • We recommend using a trackable shipping service and keeping the shipping receipt for your records.
  • Bani Malik Store is not responsible for items lost or damaged during return shipping.

 

4. Refund Process

  • Once the returned item is received, it will be inspected to ensure it meets return eligibility conditions.
  • Upon approval, refunds will be issued to the original payment method within 7 working days.
  • Delivery charges are non-refundable, unless the return is due to an error on our part.

 

5. Exchange Policy

At this time, direct exchanges are not offered.

If you wish to receive a different item, please request a refund for the original order and place a new order separately.

 

6. Damaged or Defective Items

If you receive a product that is damaged, defective or incorrect:

  • Contact us immediately upon delivery
  • Provide clear photos or videos showing the issue
  • We will arrange a replacement or refund at no additional cost, after verification

 

7. Store Credit Option

  • Customers may choose store credit instead of a refund to the original payment method.
  • Store credit will be equal to the product value and can be used for future purchases.
  • Store credit does not expire.

 

8. Policy Updates

Bani Malik Store reserves the right to update or modify this refund policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

By placing an order on our website, you agree to the terms outlined in this Refund Policy. If you have any questions or concerns, please contact our customer support team. We are always here to assist you and ensure a reliable shopping experience.

Thank you for choosing Bani Malik Store.